Terms of Service
Last updated: October 3, 2026
These Terms of Service ("Terms") govern your use of BookMarvels, the online booking, reminders, payments-integration and marketing platform at bookmarvels.com (the "Service"). BookMarvels is operated by Ringenious Solutions LLC, 8 The Green, Dover, DE 19901, USA ("Ringenious", "we", "us").
"Business" or "you" means the salon, barbershop or other business that opens an account, and the people it invites to its team. "Clients" are the Business's customers who book through the Business's booking page.
Accepting these terms
By creating an account, accepting an invitation to a team, or using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, SMS Policy and Data Processing Addendum. If you accept on behalf of a business, you confirm you have authority to bind it.
Some add-ons, such as the SMS plan, ask you to accept additional terms when you turn them on. We record each acceptance (the document version, who accepted, and when).
Your account
- The account owner controls billing, payment processor connections, team roles and permissions, and closing the account.
- You are responsible for everyone you invite to your team, for the roles you give them, and for keeping passwords and PINs private.
- Tell us promptly at support@bookmarvels.com if you suspect unauthorized access.
- Our staff may sign in to your account to help you (for example during setup or a support request). Those sessions are recorded in the audit log.
The service
BookMarvels lets you publish a booking page, manage your calendar, team and clients, send appointment confirmations and reminders by email and text, take card payments through Clover, and run email and text marketing to your clients. Features change over time. We will give reasonable notice before removing a feature you pay for.
We aim for the Service to be available at all times but do not promise uninterrupted operation. Email and text delivery depend on third-party providers and mobile carriers, which may delay, filter or fail to deliver messages.
Your clients and your data
You own your client data. We process it only to provide the Service and on your instructions, as described in the Data Processing Addendum. You can download your data at any time from Settings → Data, including a full ZIP archive using "Export everything".
You are responsible for having a lawful basis to collect your clients' information and to contact them, including the consent records for marketing texts and emails you collect or enter.
Pricing and billing
BookMarvels software is free for businesses that process their card payments with Clover through Merchant Marvels (merchantmarvels.com), a related payments brand. Optional add-ons are billed separately by Stripe to the card you save:
| Add-on | Price |
|---|---|
| SMS plan (texting from your own registered number) | $25 one-time setup, then $10/month including 500 text segments, then $0.03 per additional segment |
| SMS credit packs (for marketing texts beyond your included segments) | 1,000 segments for $25 |
| Email marketing credits | $5 per 10,000 emails; 500 free credits once per Business |
| Appointment emails (confirmations, reminders, receipts) | Free |
- Charges. The SMS setup fee is charged when you turn on texting. The monthly fee is charged in advance and extra segments in arrears. Credit packs are charged when you buy them, or automatically if you turn on auto-recharge (up to the monthly limit you set).
- Taxes. Prices exclude taxes. You are responsible for any sales, use or similar taxes that apply, which we may add to invoices.
- Price changes. We will give at least 30 days' notice before changing the price of a plan you are on.
- Failed payments. If a payment fails, Stripe retries it for up to 7 days and we email the account owner. If it still fails, texting is paused (messages go by email instead) until the balance is paid.
- Cancelling add-ons. You can cancel the SMS plan at any time; it ends at the close of the current billing period and fees already paid are not refunded.
- Credits. Email and SMS credits do not expire. Credits are non-refundable except where the law requires otherwise. Credits for emails that could not be attempted (for example, a recipient who unsubscribed before their turn, or a cancelled campaign) are returned to your balance.
Card payments for your clients
Deposits, prepayments, cards on file, and no-show or late-cancellation fees for your clients are processed by Clover (Fiserv) under your own Clover merchant account and Clover's terms. Card details are entered in Clover's hosted fields and tokenized by Clover; we do not store full card numbers.
You set your own payment, cancellation and no-show policies and are responsible for presenting them clearly to clients, for refunds and disputes with your clients, and for any surcharge or card-pricing rules that apply in your state. Actions that move money (refunds, charging or waiving fees, changing payment settings) require the user to confirm their password.
Text and email messaging
When you use our texting, we register your business with mobile carriers (A2P 10DLC) through Twilio. You must give accurate registration information. Marketing texts and emails must follow our SMS Policy, Acceptable Use Policy and applicable law, including the TCPA and CAN-SPAM. We may pause your marketing sends if bounce, complaint, failure or opt-out rates exceed our limits, or if a carrier or provider requires it.
Acceptable use
You must follow the Acceptable Use Policy. We may suspend all or part of the Service, including texting or marketing, if you breach it, if your account creates a security or legal risk, or if your payments are overdue. Where practical, we will tell you first and give you a chance to fix the problem.
Intellectual property
We own the Service, its software and its branding. You keep all rights to your content (logos, photos, service descriptions, client data). You give us a limited license to host and display your content only to provide the Service. If you send us feedback, we may use it without obligation to you.
Ending your account
You may close your account at any time. Export your data first; after closure, we delete or anonymize your data within 90 days, except records we must keep for legal, tax or dispute reasons, and consent records needed to prove consent. Backups roll off on their own schedule. We may end these Terms on 30 days' notice, or immediately for a serious breach. Sections that by their nature should survive (fees owed, intellectual property, disclaimers, liability limits, governing law) survive termination.
Disclaimers
The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not give legal advice; you are responsible for deciding whether your use of the Service meets the laws that apply to you.
Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amounts you paid us in the 12 months before the claim arose, or $100 if greater. These limits do not apply to your payment obligations or to your indemnity below.
Indemnity
You will defend and indemnify Ringenious against third-party claims, fines and penalties arising from your messages to clients, your consent records, your client data, your payment policies, or your breach of these Terms or the law.
Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction, and both parties consent to it. Before filing a claim, each party agrees to try to resolve the dispute informally for 30 days.
Changes to these terms
We may update these Terms. For material changes we will notify the account owner by email or in the dashboard at least 30 days in advance. Continuing to use the Service after the change takes effect means you accept the new Terms.
Contact
Ringenious Solutions LLC, 8 The Green, Dover, DE 19901, USA. Email: support@bookmarvels.com.